Janitorial Services vs. In-house Cleaning Staff: Pros and Cons


When it comes to maintaining a clean and healthy work environment, businesses often face a decision between hiring a professional cleaning company or creating an in-house cleaning staff. Each option has its own set of pros and cons that should be carefully considered before making a decision.

Pros of Janitorial Services:

1. Expertise and Training:

Janitorial services consist of professionals who are trained in commercial interior cleaning techniques and standards. These experts bring their expertise to the workplace, ensuring that the space is thoroughly cleaned and well-maintained. They are knowledgeable about the latest cleaning methods, products, and equipment, which can result in a higher level of cleanliness and hygiene.

2. Flexibility:

Hiring janitorial services offers flexibility to businesses, as they can customize the level and frequency of cleaning according to their needs. Whether it’s a daily, weekly, or monthly service, janitorial companies can accommodate various schedules and adjust their services based on the requirements of the business.

3. Cost Savings:

Janitorial services can provide cost savings in several ways. Firstly, businesses are not burdened with the need to hire and train cleaning staff, thus saving on recruitment and training expenses. Additionally, janitorial and day porter services often bring their own cleaning supplies and tools, reducing the need for businesses to invest in such equipment. Furthermore, since janitorial services operate on a contract basis, businesses only pay for the services they require, rather than bearing the fixed costs of employing permanent cleaning staff.

Cons of Janitorial Services:

1. Lack of Familiarity:

One of the potential downsides of hiring external janitorial services is that they may not be as familiar with the specific needs and dynamics of the business. This lack of familiarity can result in inconsistencies in cleaning quality, as the service provider may not fully understand the cleaning requirements of the business or be aware of specific areas that need extra attention.

2. Lack of Control:

Businesses that rely on janitorial services may find it challenging to have complete control over the cleaning process. Since the cleaning staff are not directly employed by the business, their performance and adherence to standards may be more difficult to monitor and manage. This can lead to potential issues if the service provider is not meeting expectations.

Pros of In-house Cleaning Staff:

1. Increased Control and Accountability:

By having an in-house cleaning staff, businesses can have more direct control over the cleaning process and ensure that standards are met consistently. Direct employment allows for closer supervision and performance management, leading to better accountability and higher cleaning standards.

2. Familiarity with the Business:

In-house cleaning staff develop a deeper understanding of the specific decontamination needs and preferences of the workplace. They become more familiar with the layout, high-traffic areas, and specific cleaning challenges of the business. This familiarity can result in a more efficient cleaning routine and attention to detail that may be harder to achieve with external services.

Cons of In-house Cleaning Staff:

1. Recruitment and Training:

Hiring and training an in-house cleaning staff requires time and resources. Businesses have to invest in advertising vacant positions, reviewing applications, conducting interviews, and providing training to new recruits. This process can be time-consuming and may require ongoing efforts to maintain a consistent cleaning team.

2. Fixed Costs:

Employing a cleaning staff comes with fixed costs, such as salaries, benefits, and the need to provide cleaning supplies and equipment. These costs can become burdensome, especially for small businesses with limited resources. Additionally, businesses may face challenges in managing the workforce during times when there is less demand for cleaning services.


The decision between janitorial services and an in-house cleaning staff depends on various factors, including the specific needs and resources of the business. Janitorial services offer expertise, flexibility, and potential cost savings, while in-house cleaning staff provide increased control, accountability, and familiarity with the business. Each option has its own set of pros and cons, and businesses should weigh them carefully to find the most suitable solution to maintain a clean and healthy work environment.

Need Professional Janitorial services in Milpitas, CA?

Empire Building Maintenance, Inc. is a professional cleaning company in Milpitas, CA. We offer high-quality commercial cleaning and decontamination services—our employees are professionally trained for commercial cleaning using the latest eco-friendly cleaning products. Additionally, we use a quality control team to ensure upper-echelon services. Contact us today to schedule our cleaning services!